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Every new vehicle comes from the manufacturer with a factory warranty.

This agreement states that the manufacturer will repair or replace any part of the vehicle in the event of a mechanical malfunction for a limited period or limited number of miles.

Once the manufacturer warranty expires, you have nothing to help you with the potentially expensive vehicle repair costs. An insured warranty from Warranty Direct can help contribute to these costs when the manufacturer no longer can.

You could, but double check that you're not overpaying for the same coverage. Warranty Direct eliminates the middleman and passes the savings on directly to you. What's more, most other schemes will require you to use specified, and often expensive, repair facilities. We honour the work of any VAT registered garage. With Warranty Direct you have the freedom to go wherever you like for repairs and service.

With Warranty Direct, you can defer your warranty's start date up to 12 months. This means you can get your warranty to start the moment your manufacturer one ends.

Dealer warranties often give reduced benefits and cover limits. Read the small print carefully. If the benefits and cover limits are still satisfactory, you can fix the price by taking out our warranty now. If you make a claim, which is not covered by your Dealer warranty it might be by ours. If you don't make a claim on our warranty, then we will re-start it from the day your Dealer warranty expires.

You must have your vehicle serviced at a VAT registered garage in accordance with the manufacturer's recommendations. Please ensure that you retain the receipted invoice as this will be required should you make a claim.

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At Warranty direct, we want you to be able to choose where you take your car to be repaired.

Our Uncapped labour rate option allows repairs to be carried out at any VAT registered garage. Warranty Direct will pay the hourly labour rate directly to the garage or on a reimbursement basis.

Alternatively, you can select our Capped labour rate option. Again, it will allow repairs to be carried out at any VAT registered garage but we will pay a maximum hourly rate of £72 including VAT, directly to the garage or on a reimbursement basis.

If the labour rate at the garage is in excess of the selected labour rate then you will need to pay the difference.

Call us on 0800 731 7001 and we will explain your transfer options.

Your chosen recovery company will move your vehicle to a VAT registered garage. During open hours the garage can call us for repair authorisation and we can settle any approved claims directly. Outside of opening hours you may have to settle and submit your claim to us for potential reimbursement. If the cause of breakdown is a covered part we will also reimburse you for the recovery costs in the UK & Europe.

Our business depends on your recommendation, so we will be looking after you, not a dealer.

Your car must have been serviced in the past year to get full protection from Warranty Direct; it does not have to have a full service history. Once on cover you must follow your vehicle manufacturer's recommended intervals.

We offer full or monthly payments for insured warranty cover for cars and vans.

Full payments can be made for 1, 2, or 3 year policies online via a credit or debit card. You can also pay for your policy in full via our telephone sales team.

Monthly payments are available in the following options:

Quarterly payments by Direct Debit.

Full policy payment over four continuous monthly instalments by Direct Debit.

Full policy payment over ten monthly instalments by Direct Debit.

If you wish to set up monthly instalment payments, please call our sales team on 0800 731 7001 with your quote reference to complete your purchase.

Once you have received your policy documents, we operate a 14 day cooling off period which can allow you to cancel your policy. If you cancel during this period, you will receive a full refund of any premium you have paid – subject to having made no claims on your policy.

Outside this 14 day cooling off period, any refunds will calculated pro rata for the current policy year. No refund will be due for a policy year where there has been a successful claim. A full refund of premium for any future years will be made. A £50 cancellation charge will also be deducted from any refund outside the cooling off period.

With our new insured warranty product, you can choose the excess amount for your policy. This can range from £0 - £250 pounds. You can, for an additional cost on your policy, decide not to pay any excess. This can be selected on the Build Your Cover page on the quote process or via our sales team on 0800 731 7001.

Once you have received your policy documents, we operate a 14 day cooling off period which allows you to cancel your policy. If you cancel during this period, you will receive a full refund of any premium you have paid – subject to having made no claims on your policy.

Outside of this 14 day cooling off period, any refunds will be based on a pro rata calculation. This means that providing no successful claim has been made during that year, we will refund an equal amount of premium for each day from the day you asked us to cancel your policy up to the original policy expiry date.

For example, if you cancel a 12-month policy after 100 days we would refund the remaining 265 days of the original 365 days of the policy.

Please note, no refund will be due for a policy year where there has been a successful claim. A full refund of premium for any future years will be made as part of the pro-rata calculation.

For any cancellations outside the cooling off period, a £50 cancellation charge will also be deducted from any refund.

You may cancel your policy either by phoning, e-mailing or writing to the administrator.

Telephone: 0800 731 7001

E-mail: cancellations2@warrantydirect.co.uk

Address: Warranty Direct, Floor 4, Fountain House, 2 Queens Walk, Reading, RG1 7QF

Every new motorcycle comes from the manufacturer with a factory warranty.

This agreement states that the manufacturer will repair or replace any part of the bike in the event of a mechanical malfunction for a limited period or limited number of miles.

Once the manufacturer warranty expires, you have nothing to help you with the potentially expensive vehicle repair costs. An insured warranty from Warranty Direct can help contribute to these costs when the manufacturer no longer can.

Warranty Direct eliminates the middleman and passes the savings on directly to you. What's more, most other schemes will require you to use specified, and often expensive, repair facilities. We honour the work of any VAT registered garage. With Warranty Direct you have the freedom to go wherever you like for repairs and service.

Now is precisely the time to buy a warranty because we are able to offer you the lowest price. This premium will increase once the manufacturer's warranty expires. By acting now, you not only save money on our warranty price, you guarantee tomorrow's repairs at today's prices.

Dealer warranties often give reduced benefits and cover limits. Read the small print carefully. If the benefits and cover limits are still satisfactory, you can fix the price by taking out our warranty now. If you make a claim, which is not covered by your Dealer warranty it might be by ours. If you don't make a claim on our warranty, then we will re-start it from the day your Dealer warranty expires.

You must have your vehicle serviced at a VAT registered garage in accordance with the manufacturer's recommendations. You don't have to go to an expensive main dealer for your servicing.

There is a labour rate limit on bike and it is capped at £240 per hour including VAT.

Please bear in mind that the average booking in time in an independent garage is 2 days, the average at a main dealer is 7 days.

Using an independent garage, to undertake the repair on your bike, WILL NOT affect its resale value. You can still have a full main dealer service history yet have your repairs done at independent garages.

Call us on 0800 731 7001 and we will explain your transfer options.

Your chosen recovery company will move your bike to a VAT registered garage. During open hours the garage can call us for repair authorisation and we will try and settle any approved claims directly. Outside of opening hours you may have to settle and submit your claim to us for reimbursement.

We do not deal with dealers and our responsibility is solely to you. Our business depends on your recommendation, so we will be looking after you, not a dealer.

Your bike must have been serviced in the past year to get full protection from Warranty Direct; it does not have to have a full service history. Once on cover you must follow your manufacturer's recommended intervals.

We only offer payments for annual policies for either one or two years. These can be purchased online and paid for in one payment or alternatively you can call us on 0330 123 3971 to arrange to spread the payments with installments.

There is no excess on our bike policies and this will be confirmed on your policy schedule.

Once you have received your policy documents, we operate a 14 day cooling off period which allows you to cancel your policy. If you cancel during this period, you will receive a full refund of any premium you have paid – subject to having made no claims on your policy.

Outside of this 14 day cooling off period, any refunds will be based on a pro rata calculation. This means that providing no successful claim has been made during that year, we will refund an equal amount of premium for each day from the day you asked us to cancel your policy up to the original policy expiry date.

For example, if you cancel a 12-month policy after 100 days we would refund the remaining 265 days of the original 365 days of the policy.

Please note, no refund will be due for a policy year where there has been a successful claim. A full refund of premium for any future years will be made as part of the pro-rata calculation.

For any cancellations outside the cooling off period, a £50 cancellation charge will also be deducted from any refund.

You may cancel your policy either by phoning, e-mailing or writing to the administrator.

Telephone: 0800 731 7001

E-mail: cancellations2@warrantydirect.co.uk

Address: Warranty Direct, Floor 4, Fountain House, 2 Queens Walk, Reading, RG1 7QF

Our breakdown and roadside recovery operator is called AXA Assistance. It is part of the giant AXA Insurance organisation and is one of the largest insurance companies in the world. It is in fact the largest breakdown/recovery provider in Europe. It operates as a discreet, unbranded provider for a whole host of insurance companies/motor manufacturers across Europe (Harley Davidson for example). They provide their service using a network of very select private independent garages and agents.
The average response time is 45 minutes and 4 out of 5 vehicles are fixed at the roadside.
Cover is available for private cars or motorcycles which are under 16 years of age (11 years within Europe), do not exceed 3,500 kg in gross weight, 5.1m in length, 1.95m in height and 2.1m in width.
Yes. If your vehicle breaks down whilst towing a caravan or trailer we will recover your vehicle together with the caravan or trailer providing they do not exceed the following dimensions: 8m in length, 3m in height and 2.25m in width. You must carry a serviceable spare tyre and wheel for your vehicle, caravan or trailer, if it is designed to carry one.
At the roadside you will be asked to pay for them. If they are parts covered by a mechanical breakdown insurance warranty you can claim back the cost by calling your warranty telephone number and then sending the receipt to them.
Ring the emergency help line and discuss the matter with them. If you are on a journey they will offer you some alternatives; trains, buses or alternative transport up to a specified cost; or a 24 hr car hire option is available; whatever the situation trained staff will help you to decide upon the best course of action.
Home rescue is part of the BreakdownCare Plus service. If you opted for the less expensive BreakdownCare option, then you will not be covered but, if requested, our operator will attend at your additional cost.
Yes indeed, breakdown, accidents, punctured tyres, running out of fuel etc. The only situation in which you might be better advised to seek help elsewhere would be the case of lost keys. That situation is not strictly a breakdown and it would be quicker for you to call an authorised dealer directly for replacement keys to be cut.

Engie’s Bluetooth device is a standard OBD2 device (like a USB) which connects to the car’s computer and transfers the data via Bluetooth.

  1. Malfunction diagnostics including: misfire, faulty sensors, air pollution, gear computer, engine management and more.
  2. Battery and alternator charge.
  3. Engine heat.
  4. Fuel consumption analytics and costs.
  5. Price and quality comparison between mechanics.
  6. Realtime quotes for repairs and maintenance

The OBD2 connection doesn’t affect the car warranty. Manufacturers are obligated by law to allow this connection to the car

The device usually connects under the dashboard and the connection process takes less than 30 seconds. Find your car’s connection through this here

Engie supports almost every car from 2002 except diesel cars which are supported from 2005. Hybrid cars are not supported. Find the full vehicle list in the app as part of the registration process.

No. Engie’s device only reads data from the car computer and doesn’t change anything actively.

The device charges about 40 Milliamperes (less than a car alarm) so it's safe to keep it plugged in.

No, the app is free! The only payment is for the device itself

The device is standard for all cars so it can be transferred from car to car but connected with a different user

Engie diagnosis computerized faults which are between 60-80% of total car problems. If we look into the future as cars get more advanced the percentages are going to be much higher. Customers can still get quotes for the mechanical problems that aren’t diagnosed through the app.

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