Policy Amendments
Change Your Contact Details or Registration Number
To update your contact details or if you have added a private registration number to your vehicle and require these to be updated on your policy documentation please email us at customerservices@warrantydirect.co.uk or alternatively call us on 0203 510 6656.
Change and Make Payments
For assistance regarding the following payment requests, please call us on 0203 510 6656 our phone lines are open: Mon - Fri 8.30am - 5.30pm to speak to a member of our team.
- Update my card details.
- Change my payment date.
- Pay a missed payment.
- Request a payment deferral.
- Pay my remaining balance.
Transfer of Insurance
Upon the sale of your vehicle, this policy of insurance may be transferred to the new owner.
This is only applicable for a policy which has been fully paid up, as an instalment policy cannot be transferred to a new owner.
There is no transfer fee.
To affect the transfer, the new owner must, within seven (7) days of purchasing the vehicle, send the transfer of insurance document which is located in your terms and conditions, to Firstbase (Future Marketing) Limited t/a FBFM, 5 Clements Lane, Ilford, Essex,IG12QY or email us at customerservices@warrantydirect.co.uk.
