Warranty Direct FAQ'S

Take your vehicle into one of our authorised repairers or back to the VAT registered dealer where you purchased the vehicle from. Your authorised claim repair costs will be covered up-to a maximum value of the original purchase price of the vehicle.

All repairs undertaken at our authorised repairer or VAT registered garage include both parts and labour for our Gold and Silver Coverage.

You can spread your cost by paying monthly interest free instalments or make a one-off payment.

Monthly instalments are interest free so no additional charges are incurred.

The cost of the warranty is individually tailored according to the age and mileage of your vehicle.

You can call us on 020 3510 6656 to take up your quote.

You may activate your warranty renewal policy up to 30 days after your existing warranty has expired. Please note that we are NOT able to backdate any cover or pay any claims incurred during the period of time between when your previous warranty elapsed and when your new policy starts.

In the event that a valid claim repair time is 8 hours or greater you will be reimbursed the cost of hiring a comparable replacement vehicle up to an amount of £60, inclusive of VAT, per day for a maximum of 7 days. Please note that the repair time of 8 hours relates to the manufacturer agreed time allowance to complete a repair and does not include time taken for the repairing dealer to start any authorised repairs or delays incurred whilst sourcing parts.

Cover under this warranty excludes components that are changed as part of a routine service as set out by the manufacturer or items that require regular replacement due to wear and tear. Such items would include but are not limited to filters, spark plugs, fluids and lubricants, brake pads, brake disc’s and tyre’s.. For covered items please refer to our “What is covered” section.

To see the whole list of gold and silver covered components

Overheating, cracks and failures to cylinder heads and cylinder blocks as a result of damage caused by overheating, lack of lubrication and carbon build up. Burnt or pitted valves. Any part not listed under covered components.

It is a condition that you have the vehicle properly, regularly and punctually serviced in accordance with the manufacturer’s recommendations by the dealer from whom you purchased the vehicle or by any other reputable VAT registered dealer. This servicing must be carried out within 1,000 miles or 30 days, whichever occurs first, of the intervals specified by the manufacturer of the vehicle.

The Mechanical or Electrical Breakdown Insurance and MOT Test Insurance policy is only provided on vehicles that have covered less than 120,000 miles and are less than 12 years old from the date of first registration of the vehicle.

You have a statutory right to cancel the policy within fourteen (14) days, starting from the date you receive your policy documentation. On receipt of your notice of cancellation and providing you have paid the premium you will be entitled to the following refund:

For your convenience and to provide you with uninterrupted cover for your vehicle, we will automatically renew your policy using the payment details you have already provided, unless we or you have advised otherwise.

We will contact you at least 21 days before your policy ends, and before taking any payment, to confirm your renewal premium and policy terms. If you do not want us to automatically renew your policy, you should let us know by contacting us on 0203 510 6656 or completing our autorenewal opt out form here.

It is not possible for us to automatically renew policies in all circumstances. Your renewal notice will advise if your Policy will be automatically renewed or if you need to discuss the renewal with us. If we are unable to offer renewal terms, we will write to you at your last known address.

Please review your Terms and Conditions to see if Autorenewal is applicable for your product.

AA Roadside Assistance is included within the Gold and Silver Warranty coverage.

MOT Test insurance excludes the cost of the MOT Test and re-test.

Yes in the event of a valid claim being made, the MOT Test Warranty includes both part and labour costs.

Cover under the MOT Test warranty excludes components that are changed as part of a routine service as set out by the manufacturer or items that require regular replacement due to wear and tear. Such items would include but are not limited to filters, spark plugs, fluids and lubricants, brake pads, brake disc’s and tyre’s. For covered items please refer to our “What is covered“ section.

Your insurer is QBE UK Limited.

We strive to provide an excellent service to all of our customers but occasionally things can go wrong. We take all complaints seriously and endeavour to resolve all customers’ problems promptly. If you have a question or complaint about this insurance or the conduct of your administrator you should contact that administrator FirstBase Future Marketing Limited (FBFM) in the first instance on 020 3510 6656 or email us at customerservices@warrantydirect.co.uk

Alternatively, if you wish to contact us directly you should write to us at the following address: QBE UK Limited, 30 Fenchurch Street, London, EC3M 3BD, quoting the quotation number, policy number or claim reference applicable, or contact us on 0207 105 5988, or email us at customerRelations@uk.qbe.com.

If, after making a complaint, you feel that the matter has not been resolved to your satisfaction then if you are an eligible complainant you may contact The Financial Ombudsman Service, Exchange Tower, London E14 9SR, Telephone 0300 123 9123 or 0800 023 4567, Website: http://www.financial-ombudsman.org.uk/consumer/complaints.htm. Making a complaint to the Financial Ombudsman Service (FOS) does not affect your rights under this policy, but if you are not an eligible complainant then the informal complaint process ceases.

We do not cover:

Vehicles over 120,000 miles, vehicles over 12 years* at the point of policy start date, Motorbikes, Motorhomes, Private hire and commercial use vehicles, Vehicles registered in the following areas in the UK - Republic of Ireland, Northern Ireland, Jersey, Guernsey and Isle of Man.

*Any quotes created or policies purchased prior to the 14th December 2021 100,000 and 10 yrs eligibility applies

The premium price for the quote is based on the mileage provided and the excess and the start date of the policy selected. If at policy take up any changes are made to the mileage, excess or start date this could affect the cost of the premium price.

To update your contact details or if you have added a private registration number to your vehicle and require these to be updated on your policy documentation, please email us at customerservices@warrantydirect.co.uk or alternatively call us on 020 3510 6656.

For assistance regarding payment requests, please call us on 020 3510 6656 our phone lines are open: Mon - Fri 8.30am - 5.30pm to speak to a member of our team.

Upon the sale of your vehicle, this policy of insurance may be transferred to the new owner.

This is only applicable for a policy which has been fully paid up, as an instalment policy cannot be transferred to a new owner. There is no transfer fee.

To affect the transfer, the new owner must, within seven (7) days of purchasing the vehicle, send the transfer of insurance document which is located in your terms and conditions, to Firstbase (Future Marketing) Limited t/a FBFM, 5 Clements Lane, Ilford, Essex, IG1 2QY or email us at customerservices@warrantydirect.co.uk .